TTEC

TTEC Holdings, Inc.
	A production floor in the Philippines
Formerly	TeleTech Holdings, Inc.
Company type	Public
Traded as	Nasdaq: TTEC; S&P 600 Component
ISIN	US89854H1023
Industry	Customer experience technology, Business process outsourcing, Offshore outsourcing
Founded	1982; 42 years ago
Founder	Kenneth D. Tuchman
Headquarters	Englewood, Colorado, United States
Number of locations	21 countries
Area served	Multi-national
Key people	Kenneth D. Tuchman (CEO)
Revenue	2.463 billion USD (2023)
Net income	118 million USD (2023)
Number of employees	60,000
Website	ttec.com
	Footnotes / references;

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.

Kenneth D. Tuchman is the founder, chairman and CEO.^[4]

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.^[5]^[6] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.^[7]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.^{[citation needed]} In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.^[8] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

2022: Faneuil
2021: Avtex^[9]
2020: VoiceFoundry^[10]
2017: Connextions^[11]
2017: Motif India infotech^[12]
2016: Atelka^[13]
2014: rogenSi^[14]
2014: Sofica^[15]
2013: Technology Solutions Group, Inc.^[16]
2012: Guidon Performance Solutions^[17]
2012: iKnowtion^[18]
2011: eLoyalty Corporation (integrated contact services business unit)^[19]

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.^[20]

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.^[21]

Awards and recognition

2021: Forbes names TTEC one of the World's Top Female Friendly Companies^[22]

References

^ "SEC Filing". Retrieved January 9, 2018.
^ "TTEC 2020 Annual Report". TTEC.com.
^ "TTEC Income Statement". WSJ.com.
^ "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.
^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
^ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
^ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.
^ StreetInsider.com. Retrieved August 27, 2012
^ "TTEC completes $490M acquisition of Avtex". April 13, 2021.
^ "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.
^ Denver Business Journal
^ Reuters Brief. Retrieved November 4, 2018
^ Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".
^ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.
^ acquired by TeleTech. Retrieved November 3, 2018]
^ NASDAQ. Retrieved February 6, 2013
^ Denver Business Journal. Retrieved February 6, 2013
^ ModernHealthCare.com. Retrieved August 27, 2012
^ Tech News TMCnet.com Retrieved August 27, 2012
^ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
^ "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.
^ "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.

External links

Official website
Business data for TTEC Holdings, Inc.:

[SEC_Filing_Name_Change-1] "SEC Filing". Retrieved January 9, 2018.

[0-2] "TTEC 2020 Annual Report". TTEC.com.

[1-3] "TTEC Income Statement". WSJ.com.

[4] "Ken Tuchman, Ttec Holdings Inc: Profile and Biography". Bloomberg.com. Retrieved April 25, 2022.

[history-5] TeleTech, "SEC Filing", "TeleTech", 2003-0409

[2013AnnualRpt-6] "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.

[7] "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved March 19, 2015.

[8] StreetInsider.com. Retrieved August 27, 2012

[9] "TTEC completes $490M acquisition of Avtex". April 13, 2021.

[10] "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". August 5, 2020.

[11] Denver Business Journal

[Reuters_Brief:_TeleTech_Announces_Acquisition_of_Motif-12] Reuters Brief. Retrieved November 4, 2018

[13] Ammachchi, Narayan. "Teletech Acquires Canada-Based Call Center Services Firm Atelka".

[TeleTech_Completed_Buy_of_RogenSi-14] "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved March 19, 2015.

[Sofica_Acquired_by_TeleTech-15] quired by TeleTech. Retrieved November 3, 2018]

[TeleTech_Holdings_Acquires_Technology_Solutions_Group-16] NASDAQ. Retrieved February 6, 2013

[17] Denver Business Journal. Retrieved February 6, 2013

[18] ModernHealthCare.com. Retrieved August 27, 2012

[19] Tech News TMCnet.com Retrieved August 27, 2012

[20] "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.

[21] "TTEC Holdings 10K 2022". February 28, 2023. p. 1. Retrieved August 14, 2023.

[22] "The World's Top Female-Friendly Companies". Forbes. Retrieved February 15, 2022.

[1]