Ep 4: Panic! at the TalkTalk Board Room
Mobile provider TalkTalk suffered a major breach in 2015. The CEO tried her best to keep angry customers calm and carry on. The UK government and Metropolitan Police investigate the breach. We get a rare glimpse of how the CEO handles the crisis.
References
- Talktalk Scam call https://www.youtube.com/watch?v=XY0RUCCBPik
- BBC Interview https://www.youtube.com/watch?v=apV5Q_f7KH0
- How to beat the scammers https://www.youtube.com/watch?v=TI5nIJi5mTQ
- CEO speaks https://www.youtube.com/watch?v=f3ENte820Ao
- Wipro arrests https://www.youtube.com/watch?v=vHwGilwR2I8
- http://www.actionfraud.police.uk/millions-of-talktalk-customers-vulnerable-to-fraud-after-data-breach-feb15
- https://www.theguardian.com/money/2015/oct/31/previous-talk-talk-victims-awaiting-compensation
- https://www.theguardian.com/business/2015/aug/08/carphone-warehouse-cyber-attack-24m-customers-data-feared-accessed
- https://www.theregister.co.uk/2015/08/08/carphone_warehouse_data_breach/
- https://theantisocialengineer.com/talktalk-one-year-later/
- http://www.bbc.com/news/business-37565367
- https://publications.parliament.uk/pa/cm201617/cmselect/cmcumeds/148/14802.htm
- https://motherboard.vice.com/en_us/article/pgxa3m/convicted-talktalk-blackmailer-warns-young-hackers-about-falling-into-crime
- http://www.mirror.co.uk/news/uk-news/teenager-admits-hacking-talktalk-customers-9450904
- http://www.dailyrecord.co.uk/news/uk-world-news/talktalk-hacker-who-blackmailed-company-9451644
- http://www.businessinsider.com/talktalk-hack-vamp-c-glubz-hackers-interviews-2015-11?r=UK&IR=T
- http://krebsonsecurity.com/2015/10/talktalk-hackers-demanded-80k-in-bitcoin/
- https://www.theguardian.com/business/2017/feb/01/talktalk-chief-executive-dido-harding-cyber-attack
- https://eandt.theiet.org/content/articles/2017/04/two-men-admit-guilt-in-talktalk-hacking-case-that-cost-firm-42m/
- http://www.mobilenewscwp.co.uk/2016/12/13/teenager-convicted-talktalk-data-hack/
- https://www.theregister.co.uk/2017/08/10/talktalk_fined_100k_for_exposing_personal_sensitive_info/
- https://ico.org.uk/about-the-ico/news-and-events/talktalk-cyber-attack-how-the-ico-investigation-unfolded/
- https://www.theguardian.com/business/2016/dec/13/teenager-who-hacked-talktalk-website-given-rehabilitation-order
- https://thehackernews.com/2015/10/talktalk-hacker-arrested.html
- https://www.tripwire.com/state-of-security/security-data-protection/cyber-security/the-talktalk-breach-timeline-of-a-hack/
- https://www.theguardian.com/uk-news/2016/nov/15/boy-who-hacked-talktalk-website-was-showing-off-to-mates
Music
Music in this episode: “The Loss of Blood” by Ian Alex Mac, “Blood Loss” by Ian Alex Mac. “Tension With New Data”, “Fragments”, “Journey through Time” and “When your Best is His Worst” used with permission by Alex Barbarian.
