Citadel: Found Forged ID

Two asari travelers are stuck and they need help from uppity humans
Get fake IDs while helping a buddy get revenge
Helping a deadbeat dad reconnect with his kid is somehow relevant to solving this assignment

A forged ID has been located while assaulting Harkin's hideout in the Zakera Wards factory district. It may prove useful to someone.

Alternative journal entry:
An asari in Zakera Ward is having trouble getting authorization to leave the Citadel. She is on Level 27, near the stairs down to Level 26.

Acquisition[]

Prerequisite: Garrus: Eye for an Eye or Thane: Sins of the Father

The assignment is acquired and completed in one of two ways on the Citadel:

During Garrus' loyalty mission, there are forged IDs right before the battle with two YMIR Mechs. Picking it up activates the assignment, initially called Citadel: Found Forged ID in the Journal. Note: If you have already completed this assignment, you can still acquire the IDs, but you can't do anything with them (except in the case of a certain bug).
After completing Thane's loyalty mission, there are two asari sitting on the couch near the stairs that take you down to Level 26, under the Level 27 Sign on the west of the map. Hearing one of them speak will activate the assignment. If the assignment is acquired this way, it is called Citadel: False Positives. If you already have the IDs from Garrus' loyalty mission, the assignment name still changes to Citadel: False Positives.

Regardless of how you get the assignment, you must finish Thane's loyalty mission first to complete it.

Walkthrough[]

Talk to an asari named Kalara Tomi sitting on a couch with another asari in the transit corridor between the middle (Level 27) and west (Level 26) sections of the map. She complains of being flagged as a potential for geth infiltration, apparently for no reason.

At this point, you can resolve the assignment in a few ways, each with their own associated rewards.

If you imported a character from Mass Effect where you chose to abandon the Council, Kalara's attitude will be hostile toward you and humanity. Being rude back to her causes the assignment in the Journal to be completed with no experience. However, apologizing and asking if they need help will allow you to complete the assignment normally. The Journal entry will not change and will remain listed as though you did nothing to help them but credits and experience will be rewarded as normal. After apologizing you can also 'put Kalara in her place' since she won't accept your apology, instead of helping her. This, again, will award no experience, Renegade points or credits.

If you have the fake IDs, you can give them to her the first time you talk to her to complete the assignment. This option gives the standard experience and credit rewards listed below, but no morality points. Note: Exploring the investigate options will remove the option to give the IDs; talk her again to get it back.

To gain any morality points from the assignment, you must pick the top choice ("Let me help.") when initially talking to Kalara, which will update the assignment, telling you to go to the C-Sec Customs Officer (picking the other dialogue option and investigating will also tell you about the C-Sec Customs officer, but will not advance the assignment). After the assignment updates (when you exit the conversation), you may choose to give Kalara the IDs for +5 Renegade points in addition to the quest rewards (you may also do this after talking to the customs officer, regardless of your choices).

To learn more and potentially gain more morality points, talk to the C-Sec Customs officer at the entrance to the Citadel, where you arrived from the Normandy. In this conversation, you will have one to four options:

If you ask how to clear the asari, the officer will imply that forged IDs are the only way for them to leave (this option will not lock you out of the other options).
If your Paragon or Renegade score is high enough, you can charm or intimidate the officer into letting the asari leave for +5 Paragon/Renegade points.
If you have been reinstated as a Spectre, you can use your Spectre authority to let them leave for +5 Paragon points.

If you convince the officer to let the asari leave, you can complete the assignment by telling her she's free to go. She will ask you how you did it; telling her what you did will grant an additional +2 Paragon points, while saying "I have my ways" will result in no additional morality points. Note: The additional morality points are not confirmed if you used the intimidate option with the customs officer.

Mission Summary[]

Credits
- 1000 (Talking to C-Sec Customs or giving the asari the fake IDs)
Experience reward: 40 (50)

Bugs[]

In some cases, if this assignment is completed after Thane's loyalty mission, but before Garrus', acquiring the forged IDs during Garrus' loyalty mission will cause the asari to reappear, allowing the assignment to be completed a second time.
If Thane's loyalty mission is active, the asari will not be on the couch. Simply finish it up and check back.
In both versions, giving them the IDs will end the assignment with a 1000 credit reward, but without giving Renegade points. To avoid this, you can ask the asari who to talk to, which will update your journal after the conversation ends. Talk to her again, and you can give her the forged IDs, and this time you will get +5 Renegade points.
After completing the assignment by giving the asari the forged IDs, you will still be able to talk to C-Sec customs about the asari and update the journal, even though the assignment is marked as completed. This also gives you the opportunity to gain extra Paragon or Renegade scores with dialogue choices.
In some cases, while playing the Xbox 360 version of the game, once the Forged IDs are acquired, you can only find Kalara on Disc One. She and the other asari may not show up on Disc Two, and if this is the case try saving the game in front of Kalara. If that does not open up the dialogue option with her, you simply must return to the Normandy, save, and change discs.
In some cases, you must choose the "Let me help" option when first talking to Kalara in order to get the prompt to talk to C-Sec Customs.
When playing a female Shepard, the C-Sec Customs officer will greet you by saying, "Can I help you ma'am?" but will then refer to you as "sir" when asked about why the asari were denied departure clearance.