SeeClickFix is a digital communications system company founded and based in downtown New Haven, Connecticut. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as chief executive officer.[1][2]
 | |
| Company type | Private |
|---|---|
| Industry | Information technology |
| Founded | September 2008 |
| Founders |
|
| Headquarters | 770 Chapel Street, 3rd Floor, New Haven, Connecticut , USA |
Key people | Ben Berkowitz (CEO) |
| Website | www |
Website
editSeeClickFix is an issue reporting platform which allows people to report non-emergency neighborhood issues to local government bodies,[4][5] assisting city staff.[6] The tool has a free mobile app that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords.[7][8]
The site also allows anonymous reporting to file complaints against others which may lead to someone being cited, arrested, fined, or towed.[9]
This has led to concerns by some that SeeClickFix.com is enabling a culture of snitching that tends to disproportionately target the homeless and other poor and marginalized people. [10]
News outlets following stories from SeeClickFix have prompted responses from local government.[11]
According to the company, about 300 municipalities subscribed to it in 2017.
See also
edit- 3-1-1, U.S. non-emergency service telephone number
- Find It, Fix It, a municipal customer service application developed for the city of Seattle
References
edit- ^ "15 questions with Ben Berkowitz". CNNMoney. Retrieved 2021-02-23.
- ^ Gribskov, Alena. "Entrepreneur Profile: Ben Berkowitz, SeeClickFix". The White Board: Advancing Entrepreneurship in Connecticut.
- ^ "CivicPlus Acquires 311 Software Company SeeClickFix". GovTech. 2019-10-11. Retrieved 2022-06-22.
- ^ "Using GPS To Tag Potholes". NPR.org. Retrieved 2021-02-23.
- ^ Rahman, K. Sabeel; Russon Gilman, Hollie (2019-08-29). Civic Power: Rebuilding American Democracy in an Era of Crisis. Cambridge University Press. ISBN 978-1-108-38660-9.
- ^ "'Show Me City' salutes MCPD during National Police Week". Associated Press. 2019-05-16. Retrieved 2021-03-16.
- ^ Mergel, Ines (2012-01-27). "Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting". Rochester, NY. SSRN 1992968.
{{cite journal}}: Cite journal requires|journal=(help) - ^ Johnson, Steven (2012-09-22). "Peer Power, from Potholes to Patents". Wall Street Journal. ISSN 0099-9660. Retrieved 2021-02-23.
- ^ Sisson, Patrick (2017-02-07). "How a simple app can actually empower street-level democracy". Curbed. Retrieved 2021-03-08.
- ^ "Other". SeeClickFix.com. Retrieved 2024-01-11.
- ^ Slotnik, Daniel E. (January 3, 2010). "Newspapers See the Appeal of a Local Web Gadget, SeeClickFix". The New York Times. Retrieved July 16, 2017.