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{{good article}}
{{Use British English|date=January 2013}}
{{Use dmy dates|date=November 2013}}▼
{{Infobox Public transit
|box_width = 325px
|name = Metrolink
|image = Manchester Metrolink 2008 logo.png
|imagesize = 225px
|image2 = Greater Manchester Metrolink - tram 3009A.jpg
|imagesize2 = 300px
|caption2 = [[M5000]] at [[Exchange Quay Metrolink station]]
|locale = [[Greater Manchester]]
|lines = 6
|stations = 77
|annual_ridership =
|headquarters = Metrolink House<br />Queens Road<br />[[Cheetham Hill]]<br />Manchester<br /> England
|website = {{url|www.metrolink.co.uk/Pages/default.aspx|Metrolink}}▼
▲|began_operation = 6 April 1992
|
|chief_executive = Peter Cushing <small>(Metrolink Director)</small><br/>Chris Coleman <small>(Managing Director)</small>▼
▲|chief_executive = Peter Cushing <small>(Metrolink Director)</small><br/>Chris Coleman <small>(Managing Director)</small>
▲|vehicles = 84<!--104 by 2017--> [[M5000]]s (May 2014)
|
|el = [[Overhead line]] (750 [[Volt|V]] [[Direct current|DC]])▼
▲|system_length = {{convert|48|mi|km|abbr=on}}
|minimum_radius_of_curvature = {{convinfobox|25|m||ft}}▼
▲|el = [[Overhead line]] (750 [[Volt|V]] [[Direct current|DC]])
|map_name = Metrolink network schematic▼
▲|minimum_radius_of_curvature = {{convinfobox|25|m||ft}}
|
▲|map_name = Metrolink network schematic
▲|map_state = collapsed }}
'''Metrolink'''{{#tag:ref|The system is branded '''Metrolink'''.{{sfn|Ogden|Senior|1992|p=4}}<ref name=leg>{{cite web |url= http://www.legislation.gov.uk/uksi/2009/2726/memorandum/contents |title= Explanatory Memorandum to the Greater Manchester (Light Rapid Transit System) (Exemptions) Order 2009 |publisher=legislation.gov.uk |quote=The Order grants exemptions from certain requirements of railways legislation currently applying to the Greater Manchester Light Rapid Transit System ("Metrolink") ... |year=2009 |accessdate=19 January 2013 |author=Department for Transport}}</ref><ref name=case>{{cite web |url= http://casestudies.pepesec.eu/archives/79 |title=Procurement of hydro-electricity for Metrolink – the Greater Manchester light rapid transit system. |publisher= Energy Planning Knowledge Base |first=Adrian |last=Slatcher |date=17 December 2010 |accessdate=19 January 2013 |quote= GMPTE own the Greater Manchester light rapid transit system – known as Metrolink. |location =Manchester}}</ref> The [[Department for Transport]] refers to the system as '''Manchester Metrolink''',<ref name=statsrelease>{{cite web |url= https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/
▲'''Metrolink'''{{#tag:ref|The system is branded '''Metrolink'''.{{sfn|Ogden|Senior|1992|p=4}}<ref name=leg>{{cite web |url= http://www.legislation.gov.uk/uksi/2009/2726/memorandum/contents |title= Explanatory Memorandum to the Greater Manchester (Light Rapid Transit System) (Exemptions) Order 2009 |publisher=legislation.gov.uk |quote=The Order grants exemptions from certain requirements of railways legislation currently applying to the Greater Manchester Light Rapid Transit System ("Metrolink") ... |year=2009 |accessdate=19 January 2013 |author=Department for Transport}}</ref><ref name=case>{{cite web |url= http://casestudies.pepesec.eu/archives/79 |title=Procurement of hydro-electricity for Metrolink – the Greater Manchester light rapid transit system. |publisher= Energy Planning Knowledge Base |first=Adrian |last=Slatcher |date=17 December 2010 |accessdate=19 January 2013 |quote= GMPTE own the Greater Manchester light rapid transit system – known as Metrolink. |location =Manchester}}</ref> The [[Department for Transport]] refers to the system as '''Manchester Metrolink''',<ref name=statsrelease>{{cite web |url= https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/320645/light-rail-and-tram-statistics-2013-14.pdf|publisher= [[Department for Transport]]|date=17 June 2014 |accessdate=18 June 2014 |title=Light Rail and Tram Statistics: England 2013/2014}}</ref> an alternative unofficial name.{{sfn|Ogden|Senior|1992|p=106}}<ref name=500tram/> It is defined in Acts of Parliament and Byelaws as the '''Greater Manchester Light Rapid Transit System''';<ref name=leg/><ref name=case/> and sometimes (unofficially) called '''Greater Manchester Metrolink'''.{{sfn|Ogden|Senior|1992|p=39}}|group=note}} (also referred to as '''Manchester Metrolink''') is an English [[light rail]] system in [[Greater Manchester]]. The network consists of six lines radiating from [[Manchester city centre]] to [[Altrincham]], [[Ashton-under-Lyne]], [[Bury]], [[Didsbury]], [[Eccles, Greater Manchester|Eccles]], and [[Rochdale]]. The system is owned by [[Transport for Greater Manchester]] (TfGM) and operated and maintained under contract by the [[RATP Group]]. In 2013/14, 29.2 million passenger journeys were made.
==History==
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===Origins===
{{see also|Picc-Vic tunnel}}
A light rail system for
Abstract proposals based on light rail systems in [[North America]] and [[continental Europe]],{{sfn|Ogden|Senior|1992|pp=26–27}} and a draft {{convert|62|mi|km|adj=on}} network consisting of three lines were presented by the Rail Study Group to the UK Government for funding.{{sfn|Ogden|Senior|1992|p=22}} Following route revisions in 1984 and 1987,{{sfn|Ogden|Senior|1992|p=22}}{{sfn|Ogden|Senior|1992|p=25}} and a trial on 9 February 1987 using [[Docklands Light Railway rolling stock]] on a freight-only line adjacent to [[Debdale Park]],{{sfn|Ogden|Senior|1992|p=37}} funding was granted by [[HM Treasury]] with the strict condition that the system be constructed in phases.{{sfn|Ogden|Senior|1992|p=22}} Additional funding came from the [[European Regional Development Fund]] and bank lending.{{sfn|GMPTE|2000}}▼
▲Abstract proposals based on light rail systems in [[North America]] and [[continental Europe]],{{sfn|Ogden|Senior|1992|pp=26–27}} and a draft {{convert|62|mi|km|adj=on}} network consisting of three lines were presented by the Rail Study Group to the UK Government for funding.{{sfn|Ogden|Senior|1992|p=22}} Following route revisions in 1984 and 1987,{{sfn|Ogden|Senior|1992|p=22}}{{sfn|Ogden|Senior|1992|p=25}} and a trial on 9 February 1987 using [[Docklands Light Railway rolling stock]] on a freight-only line adjacent to [[Debdale Park]],{{sfn|Ogden|Senior|1992|p=37}} funding was granted by [[HM Treasury]] with the strict condition that the system be constructed in phases.{{sfn|Ogden|Senior|1992|p=22}} Additional funding came from the [[European Regional Development Fund]] and bank lending.{{sfn|GMPTE|2000}}
===Phase 1===
[[File:
Conversion of the [[East Lancashire Railway 1844–1859|East Lancashire Railway]] (Bury-to-Victoria) and [[Manchester, South Junction and Altrincham Railway]] (Altrincham-to-Piccadilly) heavy rail lines, and creation of a street-level tramway{{sfn|Ogden|Senior|1992|p=74}} through Manchester city centre to unite the lines as a single {{convert|19|mi|km|adj=on}} network,{{sfn|Ogden|Senior|1991|p=17}} was chosen for Phase 1 because the two heavy rail lines were primarily used for commuting to central Manchester, and would improve north – south links and access to the city centre.{{sfn|Ogden|Senior|
On 27 September 1989, following a two-stage tender exercise, the Greater Manchester Passenger Transport Authority awarded a contract to the GMA Group (a consortium composed of [[AMEC]], [[GM Buses]], John Mowlem and Company, and a [[General Electric Company plc
The
Initially projected to open in September 1991,{{sfn|Holt|1992|p=87}} Metrolink began operation on 6 April 1992 with a service between Victoria and Bury.{{sfn|Ogden|Senior|1992|p=82}}{{sfn|Holt|1992|p=90}} Along with the [[Tyne and Wear Metro]] and [[Docklands Light Railway]], it helped to reintroduce light rail to the United Kingdom.<ref name="The History of Tramways and Evolution of Light Rail">{{cite web |url= http://www.lrta.org/mrthistory.html |title=The History of Tramways and Evolution of Light Rail|publisher= Light Rail Transit Association}}</ref>{{sfn|Ogden|Senior|1992|p=147}}
Then costing £145 million (£{{formatnum:{{Inflation|UK|145000000|1992|r=-5}}|0}} as of {{CURRENTYEAR}}{{Inflation-fn|UK}}){{sfn|GMPTE|2000}} Phase 1 was expected to carry 10 million passengers per year,{{sfn|Ogden|Senior|1992|p=13}} but surpassed this figure by the 1993/94 [[fiscal year]], and every year thereafter.<ref name=stats>{{cite web |url= https://www.gov.uk/government/publications/light-rail-and-tram-statistics-
===Phase 2===
[[File:Cornbrook Metrolink station (17).JPG|thumb|left|[[Cornbrook Metrolink station]], with a [[T-68]]A vehicle specially acquired for the new Eccles Line, opened in 1999 as part of Phase 2]]
Extension of the Metrolink network was intended to be continuous with successive expansion phases delivered in strict order of priority.{{sfn|Ogden|Senior|1991|p=63}}{{sfn|Ogden|Senior|1992|p=91}} GMPTE wanted to repeat its success with Phase 1 by converting other parts of Greater Manchester's under-utilised suburban rail network.{{sfn|Williams|2003|p=275}} However, changes in circumstances and new opportunities, combined with a shift in government policy following the [[early 1990s recession]] stalled the immediate expansion of Metrolink after Phase 1.{{sfn|Ogden|Senior|1992|p=91}}{{sfn|Docherty|Shaw|2011|}} Phase 1a, a proposed east – west route from Eastlands to [[Dumplington]] via [[Salford Quays]] was muted by uncertainty surrounding the [[Manchester bid for the 2000 Summer Olympics]], the (unbuilt) [[Trafford Centre]], and regeneration of [[Manchester Docks]] respectively.{{sfn|Ogden|Senior|1991|p=63}}{{sfn|Ogden|Senior|1992|p=148}} Nevertheless, throughout the 1990s, the Greater Manchester Passenger Transport Authority continued to acquire rights to construct Metrolink lines under the [[Transport and Works Act 1992]].{{sfn|GMPTE|2000}}
During the 1990s, Salford Quays became a business district specifically redeveloped for commerce, leisure, culture and tourism with a high density of business units and modern housing, complemented by a cinema complex, office blocks, and waterfront promenade.<ref name="Milestones">{{cite web |url= http://www.salford.gov.uk/milestones_v2.pdf
|title= Salford Quays Milestones: The Story of Salford Quays |publisher= Salford City Council |accessdate=3 January 2013 |year=2008}}</ref> As it had poor public transport integration and no rail provision, it was earmarked for a potential Metrolink line as early as 1986 and legal authority to construct the line through the Quays was acquired in 1990.{{sfn|GMPTE|2000}}{{sfn|GMPTE|2003|p=10}} The Quays received millions of pounds of investment and a public consultation and [[public inquiry]] resulted in government endorsement in 1994. In autumn 1995 a {{convert|4|mi|km|adj=on}} Metrolink line branching from [[Cornbrook Metrolink station]] to [[Eccles, Greater Manchester|Eccles]] via Salford Quays capitalising on the regenerated Quayside was confirmed as Phase 2 of Metrolink.{{sfn|GMPTE|2000}}<ref name=evo/>{{sfn|GMPTE|2003|p=10}} No funding came from central government and money was raised from the Greater Manchester Passenger Transport Authority (GMPTA), the
The Eccles Line was opened as far as [[Broadway Metrolink station]] on 6 December 1999 by the Prime Minister, [[Tony Blair]],
===Phase 3===
In 2000, officials and transport planners in Greater Manchester considered Metrolink to be a "phenomenal success".{{sfn|GMPTE|2000}} The system was exceeding patronage targets and reducing [[traffic congestion]] on roads running parallel to its lines.{{sfn|Docherty|Shaw|2011|}} Consequently, when the [[Transport Act 2000]] required [[passenger transport executive]]s to produce [[local transport plan]]s, GMPTE's top public transport priority was a third phase of Metrolink expansion, which would create four new lines along key transport corridors in Greater Manchester: the Oldham and Rochdale Line (routed northeast to [[Oldham]] and [[Rochdale]]), the East Manchester Line (routed east to East Manchester and [[Ashton-under-Lyne]]), the South Manchester Line (routed southeast to [[Chorlton-cum-Hardy]] and [[Didsbury|East Didsbury]]), and the Airport Line (routed south to [[Wythenshawe]] and [[Manchester Airport]]).<ref name=plan2>{{cite web |url= http://www.tfgm.com/Corporate/Documents/GMLTP/LTP2.pdf |title=Greater Manchester Local Transport Plan 2 |date=March 2006 |accessdate=5 January 2013 |publisher= Greater Manchester Passenger Transport Authority}}</ref> The East Manchester Line would capitalise on serving the [[City of Manchester Stadium]], a host venue of the [[2002 Commonwealth Games]].<ref>{{cite press release |author=GMPTE|authorlink=Transport for Greater Manchester |title=Metrolink is coming ... |year=2000 |publisher=GMPTE Promotions |location=Manchester |url=http://www.tfgm.com/Corporate/Documents/Metrolink/met.pdf |format=PDF |accessdate=15 January 2013}}</ref><ref name=bang/> Satisfied it would deliver a key policy commitment with faster expansion and greater value from [[economies of scale]],{{sfn|GMPTE|2000}}{{sfn|GMPTE|2003|p=13}} GMPTE and the [[Association of Greater Manchester Authorities]] (AGMA) lobbied central government to provide partial funding to upgrade the current network with a new depot, [[Passenger information system|passenger information displays]], and construct four new lines in a single Phase 3 contract (dubbed the "Big Bang") worth £489
Conceding that it would be difficult to bring Metrolink to the
In response, highlighting the legal costs and demolition of homes, schools and offices in anticipation of the new lines,<ref name=ann/><ref name=bring/> the ''Get Our Metrolink Back on Track'' (or ''Back on Track'' )<ref name=planb/> campaign spearheaded by the ''[[Manchester Evening News]]'' and [[Member of Parliament|Members of Parliament]] from Greater Manchester was organised to lobby the [[Department for Transport]] to fund Phase 3.<ref name=
====Phase 3a====
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====Phase 3b====
{{see also|Greater Manchester Transport Innovation Fund}}
Phase 3b was revealed in July 2006 when Phase 3 was split into two smaller phases.{{sfn|Young|2008|p=163}} A range of motivators pushed transport planners to pursue Phase 3b, including attracting new passengers, value to the economy, reduction of road traffic congestion, regeneration, and improved access to town centres, business districts and labour markets.{{sfn|TfGM|GMCA|2011|p=45}} Under Phase 3b plans, Metrolink proposed to extend the East Manchester Line by {{convert|2.4|mi|km}} from Droylsden to [[Ashton-under-Lyne]];<ref name=ashdids>{{cite news |url= http://www.railwaygazette.com/news/single-view/view/ashton-and-didsbury-metrolink-extensions-funded.html |title= Ashton and Didsbury Metrolink extensions funded |work=Railway Gazette International |location =London |date=8 March 2010 |accessdate=20 January 2013}}</ref> extend the South Manchester Line by {{convert|2.7|mi|km}} from St Werburgh's Road to [[Didsbury]];<ref name=EastDids>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/metrolink-passengers-told-can-tram-3710695 |title=Metrolink extension to East Didsbury to open next week- three months early |date=14 May 2013 |accessdate=14 May 2013 |first=Dean |last=Kirby |work=Manchester Evening News}}</ref> and create a new {{convert|9|mi|km|adj=on}} Airport Line to [[Manchester Airport]] from a junction at St Werburgh's Road.<ref name=start3b>{{cite news |date=22 March 2011 |url= http://www.railwaygazette.com/news/single-view/view/manchester-metrolink-starts-phase-3b.html |title= Manchester Metrolink starts Phase 3b |work=Railway Gazette International |location= London |accessdate=20 January 2013}}</ref> Phase 3b enacted plans first drawn up in 1983, laid before Parliament in 1988, and approved by the government in 1991 to re-route and extend the Oldham and Rochdale Line at a cost of £124,500,000 with a street running route through Oldham and Rochdale town centres, both of which were poorly served by using the outlying Oldham Mumps and [[Rochdale railway station]]s alone.{{sfn|Young|2008|p=163}}{{sfn|Holt|1992|pp=92–93}}<ref name=reach/><ref name=3bcon/><ref>{{cite web |url= http://www.tfgm.com/Corporate/Documents/Metrolink/met_roch.pdf |publisher=Greater Manchester Passenger Transport Authority |title=Bringing Metrolink to Oldham and Rochdale |year=2000 |accessdate=15 January 2013}}</ref>
Tasked with procuring funds for Phase 3b from sources other than central Government, in July 2007 GMPTE and AGMA submitted a bid to the [[Transport Innovation Fund]], which would release a multi-million pound sum for public transport improvements linked to viable anti-road traffic congestion strategies.{{sfn|Young|2008|p=160}}<ref>{{cite web |url= http://www.tfgm.com/Corporate/Documents/Metrolink/Metrolink_Newsletter_260608.pdf |title=The Link |publisher= Transport for Greater Manchester |year=2008 |accessdate=15 January 2013}}</ref> A referendum on the [[Greater Manchester Transport Innovation Fund]] was held in Greater Manchester on 19 December 2008,<ref>{{cite news |url= http://news.bbc.co.uk/1/hi/england/manchester/7588142.stm |work=BBC News |title=Date set for C-charge referendum |date=29 September 2008 |accessdate=5 January 2010}}</ref> in which 79% of voters rejected plans for public transport improvements linked to a peak-time weekday-only [[Greater Manchester congestion charge]].<ref>{{cite news |url= http://www.guardian.co.uk/politics/2008/dec/12/congestioncharging-transport |title=Manchester says no to congestion charging |last=Sturcke |first=James |date=12 December 2008 |work=The Guardian |location=London |accessdate=12 December 2008}}</ref> In May 2009, Greater Manchester Integrated Transport Authority (formerly GMPTA) and AGMA agreed to create the Greater Manchester Transport Fund, £1.5billion raised from a combination of a levy on [[council tax]] in Greater Manchester, government grants, contributions from the [[Manchester Airports Group]], Metrolink fares and third-party funding for "major transport schemes" in the region.{{sfn|TfGM|2012|p=14}}<ref name=3bcon>{{cite news |url= http://www.railwaygazette.com/news/urban-rail/single-view/view/manchester-metrolink-phase-3b-confirmed.html |date=5 August 2010 |accessdate=19 January 2013 |title=Manchester Metrolink Phase 3b confirmed |work=Railway Gazette International |location= London}}</ref> Phase 3b was approved with funding on a line-by-line basis between March and August 2010.<ref name=ashdids/><ref name=3bcon/> Construction work for all Phase 3b lines began in March 2011.<ref>{{cite news |url= http://www.railwaygazette.com/news/urban-rail/single-view/view/manchester-metrolink-starts-phase-3b.html |title=Manchester Metrolink starts Phase 3b |date=22 March 2011 |accessdate=19 January 2013 |work=Railway Gazette International |location= London}}</ref> On the Airport Line, a 580-tonne steel bridge was erected in [[Wythenshawe]] over the [[M56 motorway]] on 25 November 2012.<ref>{{cite news |url= http://www.manchestereveningnews.co.uk/news/local-news/giant-construction-project-to-position-580-tonne-697695 |work=Manchester Evening News |date=25 November 2012 |accessdate=16 February 2013 |title= Giant construction project to position 580-tonne bridge over M56 completed eight hours early |first=Paul |last=Britton}}</ref> Following the closure of [[Mosley Street Metrolink station]] on 17 May 2013,<ref>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/manchester-city-centre-tram-stop-3658102 |date=12 May 2013 |accessdate=17 May 2013 |work=Manchester Evening News |title= Manchester city centre tram stop reaches the end of the line |first=Dean |last=Kirby}}</ref> the {{convert|2.7|mi|km|adj=on}} route of the South Manchester Line from St Werburgh's Road to [[East Didsbury Metrolink station]] was the first section of Phase 3b line to open on 23 May 2013 - three months ahead of schedule.<ref name=EastDids/><ref name=dest>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/destination-didsbury-metrolink-trams-start-4001522 |title=Destination Didsbury – Metrolink trams to start tomorrow, three months early |first=Dean |last=Kirby |date=22 May 2013 |accessdate=22 May 2013 |work=Manchester Evening News}}</ref> The East Manchester Line was completed on 9 October 2013 with a new service routed {{convert|2.1|mi|km}} between Droylsden and [[Ashton-under-Lyne Metrolink station]], taking the total system length to {{convert|47.7|mi|km}}.<ref name="AshtonOpen">{{cite press release |url= http://www.tfgm.com/Corporate/media_centre/Pages/News.aspx?articleId=330|publisher=Transport for Greater Manchester |title=New Metrolink service to Ashton opens |date=9 October 2013 |accessdate=9 October 2013}}</ref><ref>{{cite news|url=http://www.manchestereveningnews.co.uk/news/greater-manchester-news/metrolink-tram-service-launches-ashton-under-lyne-6161044|title=Metrolink tram service launches from Ashton-under-Lyne... and it's on time|first=Emily|last=Kent-Smith|date=9 October 2013|accessdate=9 October 2013|work=Manchester Evening News}}</ref><ref name=newash>{{cite news|url=http://www.manchestereveningnews.co.uk/news/greater-manchester-news/metrolink-tram-service-ashton-under-lyne-start-6107476|work=Manchester Evening News|date=28 September 2013|first=Paul|last=Britton|title=Metrolink service to Ashton-under-Lyne to start on October 9|accessdate=9 October 2013}}</ref> The Oldham and Rochdale Line was completed with a street-running service through Oldham Town Centre on 27 January 2014,<ref name=OTC>{{cite web|url=http://www.manchestereveningnews.co.uk/news/greater-manchester-news/oldham-metrolink-line-things-see-6603983|work=Manchester Evening News|date=27 January 2014|accessdate=31 March 2014|title=Landmarks on the new Oldham Metrolink line, and a driver's eye view tour of the route|first=Emma|last=Flanagan}}</ref> and the addition of a street-running service between Rochdale railway station and [[Rochdale Town Centre Metrolink station|Rochdale Town Centre]] on 31 March 2014, taking the total system length to {{convert|48.5|mi|km}}.<ref name=RTC>
===Phase 2CC===
The Second City Crossing (also known as 2CC)<ref name=2cc>{{cite news |url= http://www.bbc.co.uk/news/uk-england-manchester-13684701 |work= BBC News |title=Metrolink second city crossing 'vital' for Manchester |date=8 June 2011 |accessdate=7 January 2013}}</ref> is a second Metrolink route across Manchester city centre, first proposed in 2011 as a means to improve capacity, flexibility and reliability as the rest of the system expands due to phases 3a and 3b.<ref name=saldel/><ref name=2cc/>{{sfn|TfGM|GMCA|2011|p=84}}<ref name=metuk/><ref name=mini>{{cite news|url=http://www.placenorthwest.co.uk/news/archive/14501-ministers-clear-way-for-second-city-centre-metrolink-line.html|work=Place North West|date=7 October 2013|accessdate=7 October 2013|title=Ministers clear way for second city centre Metrolink line}}</ref> Funded by the Greater Manchester Transport Fund, its {{convert|0.8|mi|km|adj=on}} route will begin at a rebuilt [[St Peter's Square Metrolink station]], and run along Princess Street, Cross Street and Corporation Street to rejoin the existing Metrolink line by Victoria station.{{sfn|TfGM|GMCA|2011|p=84}}<ref name=vital/> Following the submission of a planning document under the [[Transport and Works Act 1992]], and a [[public inquiry]] held throughout 2013,<ref name=vital>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/a-second-metrolink-crossing-through-manchester-1236393 |work=Manchester Evening News |date=23 January 2013 |accessdate=23 January 2013 |title=New city line is 'vital for future of Metrolink' |first=Yakub |last=Qureshi}}</ref><ref>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/s/1598672_cross-city-metrolink-idea-on-the-line-as-tram-inquiry-launched |work=Manchester Evening News |first=Dean |last=Kirby |date=22 January 2013 |accessdate=23 January 2013 |title=Cross-city Metrolink idea on the line as tram inquiry launched}}</ref> the Second City Crossing was granted approval on 8 October 2013 by the [[Secretary of State for Transport]], [[Patrick McLoughlin]],<ref name=mini/><ref name=bbc2ccgranted>{{cite news |url=http://www.bbc.co.uk/news/uk-england-manchester-24438347 |work=[[BBC News]] |date=8 October 2013 |accessdate=8 October 2013 |title=Manchester city centre tram route's green light by Government}}</ref> and signed off on 28 October 2013 by the Greater Manchester Combined Authority.<ref name=sec>{{cite news| url=http://www.manchestereveningnews.co.uk/news/greater-manchester-news/second-cross-city-metrolink-tram-link-6247586| title=Second cross-city tram link gets green light |work=Manchester Evening News| date = 28 October 2013| accessdate= 28 October 2013|first = Jennifer| last=Williams|}}</ref> Construction
==Operator==
{{see also|Transport for Greater Manchester|RATP Group}}
[[File:Media city metrolink station2.jpg|thumb|Metrolink stops are marked with yellow totems, such as this one at [[MediaCityUK]]]]
Metrolink is run as a [[public-private partnership]] between TfGM and private transport firms.{{sfn|GMPTE|2000}} Between 1992 and 2007 Metrolink was operated and maintained as a concession by [[
Metrolink is headed by Peter Cushing, the Metrolink Director at TfGM.<ref name=cush>{{cite news |work=Salford Online |url= http://www.salfordonline.com/businessnews_page/40837-peter_cushing_to_take_over_as_metrolink_boss.html |title=Peter Cushing to take over as Metrolink boss |date=29 January 2013 |accessdate=29 January 2013}}</ref> Appointed by TfGM and the [[Greater Manchester Combined Authority]], Cushing began his post on 4 February 2013, having previously been the Operations Director of [[Central Trains]].<ref>{{cite news |url= http://www.manchestereveningnews.co.uk/news/new-metrolink-boss-arrives-on-schedule-1274998 |work=Manchester Evening News |title=New Metrolink boss arrives on schedule |first=Dean |last=Kirby |date=30 January 2013 |accessdate=1 February 2013}}</ref> Cushing replaced Philip Purdy, who joined Metrolink in May 2008, having previously overseen the expansion of the [[Trams in Melbourne|Melbourne tramway network]] with [[Yarra Trams]].<ref name=expert>{{cite news |url= http://news.bbc.co.uk/1/hi/england/manchester/7398695.stm |title=Tram expert's global job switch |work=BBC News |date=13 May 2008 |accessdate=20 January 2013}}</ref>{{sfn|GMPTE|2009|p=3}}
Line 117 ⟶ 105:
The name Metrolink and a system-wide [[aquamarine (color)|aquamarine]], black and grey corporate branding and vehicle [[livery]] was devised by [[WPP plc|Fitch RS]] and [[Design Triangle]],{{sfn|Ogden|Senior|1991|p=42}}{{sfn|Ogden|Senior|1992|p=143}} and first revealed at a press launch in June 1988.{{sfn|Holt|1992|pp=26–27}}{{sfn|GMPTE|2003|p=4}} Previously, during the planning and promotional stages, the system was known as Project Light Rail, and borrowed an orange and brown identity used by Greater Manchester Transport and [[GM Buses]].{{sfn|Holt|1992|p=24}}{{sfn|Holt|1992|p=30}} In August 1991, in partnership with [[BBC Manchester]], Metrolink ran a "Nickname Metrolink" competition to find an affectionate short name for the system, comparable to "The Tube" for [[London Underground]] and "The L" for the [[Chicago 'L'|Chicago elevated transit system]]. Most submissions were inspired by [[textile manufacturing]], Greater Manchester's historic staple industry, using names such as "The Thread" and "The Shuttle", but the winning entry was "The Met".{{sfn|Holt|1992|p=30}} In 2008, a distinctive yellow and metallic silver vehicle livery, and corresponding yellow system-wide corporate re-branding was introduced by Manchester-based Hemisphere Design and Marketing Consultancy, designed in partnership with [[Peter Saville (graphic designer)|Peter Saville]], [[Dalton Maag]] and Design Triangle.<ref name=evo/><ref>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/business/s/1072244_tram_design_on_the_right_track |title=Tram design on the right track |work= Manchester Evening News |date=14 October 2008 |accessdate=19 January 2013 |first=Simon |last=Donohue}}</ref> Yellow was chosen by Hemisphere for its high visibility and to reflect Greater Manchester's culture of confidence and optimism.{{sfn|GMPTE|2009|p=3}}
Metrolink has been a "Football Development Partner" with the [[Manchester Football Association]] since August 2010,<ref>{{cite web |url= http://www.manchesterfa.com/partners-pages/partners/metrolink |title=Metrolink |publisher= [[Manchester Football Association]] |accessdate=19 January 2013}}</ref> meaning it is the association's Official Travel Partner, and supports grassroots [[List of football clubs in Greater Manchester|association football in Greater Manchester]] by selecting a "Team of the Month".<ref>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/sport/football/s/1590313_team-of-the-month-swinton-fc |title= Team of the month: Swinton FC |work=Manchester Evening News |date=3 October 2012 |accessdate=19 January 2013}}</ref> Metrolink is a sponsor of the annual Manchester Food and Drink Festival.<ref>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/transport/s/1327221_metrolink_offers_travel_pass_for_food_and_drink_festival |title=Metrolink offers travel pass for Food and Drink Festival |work=Manchester Evening News |date=17 September 2010 |accessdate=19 January 2013 |first=Pete |last=Bainbridge}}</ref> On 6 December 2010, to celebrate the soap opera's 50th anniversary, ''[[Coronation Street]]'' featured a storyline with an explosion which caused a crash on the Metrolink system at [[Weatherfield]].<ref>{{cite news |url=http://www.bbc.co.uk/news/entertainment-arts-11935407 |title=Coronation Street tram crash pulls in 13m viewers |date=7 December 2010 |work=BBC News |accessdate=23 January 2013}}</ref> Although a fictitious event, at least six calls were made to GMPTE asking if services had been affected.<ref>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/are-the-trams-still-running-confused-viewers-904643 |work=Manchester Evening News |date=8 December 2010 |accessdate=23 January 2013 |title=Are the trams still running?: 'Confused' viewers called Metrolink to check service after Coronation Street crash |first=Dean |last=Kirby}}</ref>
Transport planners in Greater Manchester describe Metrolink as both "an icon of Greater Manchester",{{sfn|TfGM|2012|p=23}} and "an integral part of the landscape in Greater Manchester".<ref name=moving>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/s/129/129526_moving_plea_to_save_metrolink.html |title=Moving plea to save Metrolink |work=Manchester Evening News |first=Clarissa |last=Satchell |date=6 September 2004 |accessdate=19 January 2013}}</ref> ''[[The Guardian]]'' describes Metrolink as "Manchester's efficient and much-loved tram system".<ref name=fury/> Under ownership of the [[Guardian Media Group]], the ''[[Manchester Evening News]]'' spearheaded the ''Get Our Metrolink Back on Track'' campaign in 2004–05.<ref name=oldhamsuccess/> Under [[Trinity Mirror]] ownership, the ''Manchester Evening News'' used the [[Freedom of Information Act 2000]] to reveal that Metrolink received over 10,000 complaints between May 2011 and May 2012.<ref name=complaints>{{cite news |date=16 October 2012 |url= http://menmedia.co.uk/manchestereveningnews/news/s/1591222_10000-complaints-about-metrolink-in-one-year |title=10,000 complaints about Metrolink in one year |work=Manchester Evening News |accessdate=19 January 2013}}</ref>
Line 138 ⟶ 126:
| 15 June 1992{{sfn|Holt|1992|p=90}}
| 10<ref name=servicemap/>
| {{convert|7.6|mi|km
|-
| style="text-align:left;"|Bury Line
| 6 April 1992{{sfn|Holt|1992|p=90}}
| 10<ref name=servicemap/>
| {{convert|9.9|mi|km|
|-
| style="text-align:left;"|City Zone
| 27 April 1992{{sfn|Holt|1992|p=90}}
| 8<ref name=servicemap/>
| {{convert|1.5|mi|km|
|-
| style="text-align:left;"|East Manchester Line
| 11 February 2013{{#tag:ref|The East Manchester Line opened to the general public on 11 February 2013.<ref name=prev/> It opened to invited residents of [[Tameside]] and [[Manchester]] along the route of the track on 8 February 2013 with free travel as a "gesture of thanks" for patience shown during disruptive construction works.<ref name=count/>|group=note}}
| 11<ref name=servicemap/>
| {{convert|6|mi|km
|-
| style="text-align:left;"|Eccles Line
| 6 December 1999{{sfn|GMPTE|2003|p=13}}
| 11<ref name=servicemap/>
| {{convert|4|mi|km
|-
| style="text-align:left;"|Oldham and Rochdale Line
| 13 June 2012<ref name=reach/>
| 19<ref name=servicemap/>
| {{convert|14.8|mi|km
|-
| style="text-align:left;"|South Manchester Line
| 7 July 2011<ref name=smanc/><ref name=first3a/>
| 8<ref name=servicemap/>
| {{convert|4.4|mi|km
|}
===Rolling stock===
{{main|T-68|M5000}}
[[File:T68 and M5000.JPG|thumb|[[St Peter's Square Metrolink station]], with a
For the commencement of operations in 1992, a fleet of 26 [[T-68]] trams (1001-1026) were purchased from [[AnsaldoBreda]] of [[Milan]]. Each T-68 was also to have a nickname referencing the personalities, history and culture of Greater Manchester as chosen by the public. The names chosen in 1987 were [[Sylvia Pankhurst]], [[Matt Busby|Sir Matt Busby]], [[Benjamin Brierley|Ben Brierley]], [[Lancashire Fusiliers|The Lancashire Fusilier]], [[John Barbirolli|Sir John Barbirolli]], Pat Seed, [[John Greenwood (bus operator)|John Greenwood]], Squire Clark, [[Gracie Fields|Our Gracie]], and [[C. P. Scott]]. Despite assurances they would all be applied, few were ever used,{{sfn|Holt|1992|pp=26–27}} with a sponsorship naming scheme (to provide additional income for Metrolink) taking preference (for example, vehicle 1002 was named the "Manchester Arndale Voyager" to promote [[Manchester Arndale]] and its Voyager food court).{{sfn|Holt|1992|p=48}}▼
▲
In 1999, Metrolink's passenger fleet was bolstered by six modified T68As (2001 - 2006) as part of the construction of the Eccles Line.<ref name=metuk/> Based on the original T-68s, but had modifications replacing destination rollblinds with dot matrix displays, and retractable couplers and covered bogies necessary for the high proportion of on-street running close to motor traffic.<ref name=metuk/> Three of the earlier T-68 fleet were similarly equipped,<ref name=metuk/> and were known as T-68Ms.{{sfn|Coward|Henderson|2014|p=29}} Mechanically and electrically the T-68M vehicles remained essentially a T-68, but had modifications to its brakes, mirrors, and speed limiters to suit the Eccles Line.{{sfn|Coward|Henderson|2014|p=29}} Initially only these vehicles were permitted to operate the Eccles line but the entire fleet was modified between 2008 and 2012 for universal running,<ref name=metuk/> under a program known as the T-68X Universal Running programme.{{sfn|Coward|Henderson|2014|pp=31-32, 59}} The last T-68As were retired on 30 April 2014.{{sfn|Coward|Henderson|2014|p=184}}<ref name=end>{{cite web|url=http://www.manchestereveningnews.co.uk/news/greater-manchester-news/metrolink-trams-end-line-manchester-7056688|work=Manchester Evening News|title=End of the line for Metrolink's first tram fleet|first=Dean|last=Kirby|date=30 April 2014|accessdate=1 May 2014}}</ref>▼
▲In 1999, Metrolink's passenger fleet was bolstered by six
To operate service on the expanded network, a fleet of [[M5000|Bombardier Flexity Swift M5000s]] (3001-3104) were first introduced in December 2009.<ref name=metuk/><ref name=up/> Built by [[Bombardier Transportation]] and [[Vossloh Kiepe]], the M5000 vehicles were ordered to allow extra services to be operated.<ref name=catchup>{{cite news |url=http://www.railwaygazette.com/news/urban/single-view/view/manchester-plays-catch-up-with-metrolink-expansion.html |title= Manchester plays catch-up with Metrolink expansion |first=Nick |last=Kingsley |date=19 October 2007 |accessdate=12 January 2013 |work=Railway Gazette International |location= London}}</ref><ref name=metuk/> They are painted in a yellow and silver livery.<ref name=oldest/><ref name=up>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/transport/public_transport/s/1186881_2m_tram_is_up_and_running |date=21 December 2009 |title=£2m tram is up and running |work=Manchester Evening News |accessdate=20 January 2013}}</ref><ref name=yellow>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/s/1125664_futures_yellow_for_trams |date=13 July 2009 |title=Future's yellow for trams |work=Manchester Evening News |accessdate=20 January 2013}}</ref> Originally eight M5000s were planned, which increased to 12 with the approval of the spur to MediaCityUK.<ref name=metuk/> A total of 94 M5000s were procured by TfGM for the phase 3 extensions and fleet replacement, by May 2014 84 had been delivered.<ref name=oldest/><ref name=axed/> In July 2012, TfGM announced that the Greater Manchester Combined Authority had agreed that all T-68s and T-68As would be replaced by M5000s to give Metrolink a uniform fleet.<ref name=oldest/><ref name=axed>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/transport/public_transport/s/1583611_happy-birthday-metrolink-old-trams-axed-as-network-turns-20 |date=17 July 2012 |title=Happy birthday Metrolink: Old trams axed as network turns 20 |work=Manchester Evening News |accessdate=29 January 2013}}</ref> In October 2013, the authority agreed to procure a further ten M5000s in 2014 to facilitate the construction of the proposed Trafford Park line, while in the interim supporting a service between MediaCityUK and Manchester city centre.<ref name=sec/><ref>{{cite news|url=http://www.marketwired.com/press-release/press-release-bombardier-supply-10-additional-light-rail-vehicles-manchester-metrolink-tsx-bbd.a-1864639.htm|title=Bombardier to Supply 10 Additional Light Rail Vehicles to Manchester Metrolink in the UK|publisher=[[Marketwired]]|date=2013-12-20|location=[[Manchester]]|accessdate=2013-12-23|archivedate=2013-12-23|archiveurl=http://www.webcitation.org/query?url=http%3A%2F%2Fwww.marketwired.com%2Fpress-release%2Fpress-release-bombardier-supply-10-additional-light-rail-vehicles-manchester-metrolink-tsx-bbd.a-1864639.htm&date=2013-12-23|quote=To date Bombardier and Vossloh Kiepe have delivered 77 vehicles to Manchester. This option for 10 further vehicles brings the total number of LRVs ordered for the city from the consortium to 104}}</ref> This will bring the fleet total to 104.▼
▲
Metrolink has one Special Purpose Vehicle (SPV) from 1991.{{sfn|Holt|1992|p=48}} It is numbered 1027 and its wagon numbered 1028. It is a bespoke diesel-powered vehicle with a crane, inspection platform, mobile workshop, and capacity for a driver and three passengers.{{sfn|Holt|1992|p=48}} It was designed to assist with vehicle recovery and track and line repairs.{{sfn|Holt|1992|p=48}}
===Depots===
Metrolink House at Queens Road in [[Cheetham Hill]] is the headquarters of Metrolink.{{sfn|Holt|1992|p=79}} Constructed during Phase 1, it served jointly as a control centre, HQ, office space, and depot for the storage, maintenance and repair of vehicles.{{sfn|Holt|1992|p=79}} Under the original proposals, Metrolink House was much larger, with a design which would support network expansion, but this design did not obtain the necessary [[planning permission]] from [[Manchester City Council]].{{sfn|Holt|1992|p=79}} Consequently, Metrolink House was scaled down to a {{convert|4|ha|acre|adj=on}} £8
▲Metrolink House at Queens Road in [[Cheetham Hill]] is the headquarters of Metrolink.{{sfn|Holt|1992|p=79}} Constructed during Phase 1, it served jointly as a control centre, HQ, office space, and depot for the storage, maintenance and repair of vehicles.{{sfn|Holt|1992|p=79}} Under the original proposals, Metrolink House was much larger, with a design which would support network expansion, but this design did not obtain the necessary [[planning permission]] from [[Manchester City Council]].{{sfn|Holt|1992|p=79}} Consequently, Metrolink House was scaled down to a {{convert|4|ha|acre|adj=on}} £8 million site with finite capacity,{{sfn|Holt|1992|p=79}}{{sfn|Ogen|Senior|1991|p=43}} and, in light of Phase 3a network expansion, Metrolink built a second depot at Elsinore Road in [[Old Trafford, Greater Manchester|Old Trafford]] in 2011.{{sfn|GMPTE|2010|p=6}}{{sfn|TfGM|2012|p=23}} This second depot occupies the site of a former warehouse, and can house up to 96 vehicles.{{sfn|TfGM|2012|p=23}} On 7 May 2013 Metrolink completed the transfer of its main operational functions from Cheetham Hill to Old Trafford, meaning its control room – known as the Network Management Centre – is housed jointly with the Customer Services team by its newer depot.<ref>{{cite news |url= http://www.manchesterconfidential.co.uk/News/Metrolink-Completes-Move-To-Old-Trafford |work= Manchester Confidential |title=Metrolink Completes Move To Old Trafford |date=7 May 2013 |accessdate=11 May 2013}}</ref>
===Wi-Fi===
Line 230 ⟶ 231:
===Service and hours of operation===
{{double image|right|Shudehill Interchange, at night.jpg|175|Geograph-2206116-by-David-Dixon.jpg|175|alt=|Metrolink operating at night (left) and in December snow (right), at [[Shudehill Interchange
Before inauguration, GMPTE's original concept was for Metrolink's operator to provide a service every ten minutes from Bury-to-Piccadilly and Altrincham-to-Piccadilly {{FormatTime|6|00|24|00}}, Monday to Saturday.{{sfn|Ogden|Senior|1992|pp=124–127}} Greater Manchester Metrolink Limited, the system's original operator, argued for adjustments, citing the need to provide an efficient and commercially viable operation in line with vehicle running times and passenger demand.{{sfn|Ogden|Senior|1992|pp=124–127}} Due to power limitations, this pattern was modified to a twelve-minute service throughout the day, doubling to a six-minute service in peak periods, resulting in a "ten trams per hour" service pattern on routes running from Altrincham and Bury to Manchester every six minutes.{{sfn|Ogden|Senior|1992|pp=124–127}} Operators are required to provide this level of service at least 98% of the time, or incur a financial penalty charge.{{sfn|Ogden|Senior|1992|p=124}} This six-minute service pattern has been adopted on the rest of the network as the system has grown.<ref name=NextRochdale/><ref name=getquays/><ref name=brightORL>{{cite press release |url= http://www.metrolink.co.uk/extension/ORL_Extension_line_guide.pdf |title=Brightening up your day |year=2012 |accessdate=23 January 2013 |publisher= Metrolink}}</ref> Heavy snowfall during the [[Winter of 2009–2010 in Great Britain and Ireland|winter of 2009/10]] impaired Metrolink services and the operator was criticised for failing to have cold weather procedures.<ref name=firm/> This prompted a program to improve reliability and performance of the system in freezing conditions.<ref name=firm>{{cite news |url= http://www.manchestereveningnews.co.uk/news/local-news/metrolink-firm-slammed-over-unacceptable-875296 |work=Manchester Evening News |date=8 November 2011 |accessdate=23 January 2013 |title= Metrolink firm slammed over 'unacceptable' service}}</ref><ref>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/get-some-de-icer-passengers-fume-as-metrolink-trams-1221218 |work=Manchester Evening News |date=7 November 2011 |accessdate=23 January 2013 |title=Get some de-icer: Passengers fume as Metrolink trams are 'severely disrupted' by first frost of the winter}}</ref> Metrolink operated [[icebreaker]]-style vehicles at night during snowfall in January 2013 to provide normal services.<ref>{{cite news |url= http://www.manchestereveningnews.co.uk/incoming/five-inches-of-snow-to-hit-manchester-1215043 |work=Manchester Evening News |date=16 January 2013 |first=Paul |last=Britton |title=Five inches of snow to hit Manchester |accessdate=23 January 2013}}</ref>
Line 439 ⟶ 440:
* [[West Didsbury Metrolink station|West Didsbury]]
* [[Didsbury Village Metrolink station|Didsbury Village]]
* [[East Didsbury Metrolink station|East Didsbury]]
| valign="top" |
* [[Manchester Piccadilly station|Piccadilly]] {{Rail-interchange|gb|rail}}
Line 468 ⟶ 469:
{{clear}}
'''Monday to Saturday service''':<ref name=getquays>{{cite web |url= http://www.tfgm.com/buses/Pages/Getting-to-Salford-Quays.aspx |publisher= Transport for Greater Manchester |accessdate=23 January 2013 |title=Getting to The Quays and MediaCityUK}}</ref><ref name=brightORL/>
* [[Altrincham Interchange|Altrincham]] – [[Bury Interchange|Bury]]: every 12 minutes
* [[Altrincham Interchange|Altrincham]] – [[Manchester Piccadilly station|Piccadilly]]: every 12 minutes
* [[Bury Interchange|Bury]] – [[
* [[Eccles Metrolink station|Eccles]] – [[
* [[MediaCityUK Metrolink station|MediaCityUK]] – [[Manchester Piccadilly station|Piccadilly]]: every 12 minutes (daytime only – evening journeys provided by Eccles services)
* [[East Didsbury Metrolink station|East Didsbury]] – [[Rochdale Town Centre Metrolink station|Rochdale Town Centre]]: every 12 minutes
'''Sunday and public holiday service''':<ref name=getquays/><ref name=brightORL/>
* [[Altrincham Interchange|Altrincham]] – [[
* [[
* [[East Didsbury Metrolink station|East Didsbury]] – [[Rochdale Town Centre Metrolink station|Rochdale Town Centre]]: every 12 minutes {{FormatTime|9|30|17|30}}, every 15 minutes at other times
{{clear}}
Line 483 ⟶ 487:
===Ticketing===
[[File:Geograph-2632800-by-Gerald-England.jpg|thumb|right|upright|A Metrolink ticket vending machine at [[Stretford Metrolink station]].]]
Metrolink fares were originally set by the system's operator,{{sfn|Ogden|Senior|1992|pp=124–127}} but are now set by the TfGM Committee at levels that cover both the running costs and the cost of borrowing that has part-funded the expansion of the system;{{sfn|TfGM|GMCA|2011|p=97}} Metrolink receives no public subsidy.<ref name=greatbreak/>{{sfn|Ogden|Senior|1992|p=126}} Fares typically rise each January above the rate of inflation.<ref name=zone/><ref>{{cite news |url= http://www.bbc.co.uk/news/uk-england-manchester-11787624 |title=Call to rethink rise in Greater Manchester tram fares |date=18 November 2010 |accessdate=20 January 2013 |work= BBC News}}</ref> The fare tariff is based on a division of the network's stations into fare zones.{{sfn|Ogden|Senior|1992|p=128}} Persons under 16 years of age, persons of [[pension]]able age, and people with disabilities qualify for concessionary fares, some of which are mandatory and others discretionary, as determined by the [[Greater Manchester Combined Authority]].{{sfn|TfGM|GMCA|2011|p=97}} The Greater Manchester Combined Authority permits reduced fares for persons under 16 years of age, and free or reduced fares on Metrolink after {{FormatTime|9|30}} for pensioners.{{sfn|TfGM|GMCA|2011|p=97}} In normal circumstances, tickets cannot be purchased on board Metrolink vehicles, and must be purchased from a ticket vending machine before boarding the vehicle.{{sfn|Holt|1992|p=83}} Fare evasion in 2006 was estimated at 2–6% of all users,<ref>{{cite journal |first1=Laurent| last1=Dauby| first2=Zoltan| last2=Kovacs |date=January 2007 |title=Fare Evasion in Light Rail Systems |journal=Transportation Research Circular |issue= E-C112 – Proceedings Joint International Light Rail Conference, St. Louis, Missouri, 9–11 April 2006 |pages=230–247 |location= Washington, DC |publisher=Transportation Research Board |issn=0097-8515 |accessdate= 21 January 2013 |url= http://onlinepubs.trb.org/onlinepubs/circulars/ec112.pdf}}</ref> and in 2012 at 2.5% of all users.<ref name=fare>{{cite news|url=http://www.manchestereveningnews.co.uk/news/greater-manchester-news/metrolink-bosses-track-halt-900-4749691|title=Metrolink bosses on track to halt the 900 fare dodgers|date=29 June 2013|accessdate=30 June 2013|first=Charlotte|last=Cox|work=Manchester Evening News}}</ref> Checking tickets and passes and issuing [[penalty fare]]s is the responsibility of Metrolink's Passenger Services Representatives (PSRs), who provide security and assistance on the network;{{sfn|TfGM|2012|p=20}}<ref name=fare/> between 1992 and 2008, [[Greater Manchester Police]] had a dedicated Metrolink unit responsible for policing the system.<ref>{{cite news |url= http://www.manchestereveningnews.co.uk/news/greater-manchester-news/racist-attack-prakash-devyani-patel-1761509 |work=Manchester Evening News |date=19 March 2013 |last=Cox |first=Charlotte |accessdate=19 March 2013 |title=Racist attack on dad and daughter sparks tram policing review}}</ref> The original ticket vending machines were designed by [[Thorn EMI]].{{sfn|Ogden|Senior|1992|p=128}} In 2005 GMPTE announced that rail passengers travelling from within Greater Manchester into Manchester city centre can use the Metrolink service between the eight City Zone stations for free.<ref>{{Cite news |title= Free tram rides for train riders |url= http://news.bbc.co.uk/1/hi/england/manchester/4385122.stm |work=BBC News |date=28 October 2005 |accessdate=17 February 2013}}</ref> Passengers must present a valid rail ticket, correctly dated with [[Manchester station group|Manchester Ctlz]] as the destination.<ref>{{Cite web |title=Freedom of the City |url=http://www.tfgm.com/Corporate/Pages/Freedom-of-the-city.aspx |publisher= Transport for Greater Manchester |accessdate=17 February 2013}}</ref><ref>{{Cite web |title=Freedom of the City |page=4 |url=http://www.tfgm.com/Corporate/Documents/Information/11-0807-CTLZ-2011-Campaign-A5-AW.pdf |publisher= Transport for Greater Manchester |accessdate=17 February 2013}}</ref> In 2007 TfGM rolled out new ticket vending machines, designed to accept credit/debit card payments and permit the purchase of multiple tickets in a single transaction.{{sfn|TfGM|GMCA|2011|p=79}} These were replaced in 2009 with [[touchscreen]] machines, designed with the [[Scheidt & Bachmann Ticket XPress]] system.{{sfn|GMPTE|2009|p=4}} In October 2012, TfGM announced it was devising a simpler zonal fare system, comparable to [[London fare zones]], and preparing to introduce [[Get Me There]], the region's new contactless smartcard, for use on all public transport modes in Greater Manchester, including Metrolink.<ref name=zone>{{cite news |url= http://menmedia.co.uk/manchestereveningnews/news/transport/public_transport/s/1590961_metrolink-set-to-move-to-new-zone-ticket-prices |title=Metrolink set to move to new 'zone' ticket prices |work=Manchester Evening News |date=11 October 2012 |accessdate=19 January 2013}}
==Patronage==
{|class="wikitable" style="text-align:center;"
Line 492 ⟶ 496:
! colspan="12" style="background:#{{MML color}}; color:black;"|'''Estimated passenger journeys made on Metrolink per [[fiscal year]]'''
|-
! style="background:#{{MML color}}; color:black;"|Year
! style="background:#{{MML color}}; color:black;"|Passenger journeys
Line 512 ⟶ 513:
! style="background:#fff; color:black;"| 2006/07
| style="background:#fff; color:#black;"| 19.8m
|-
! style="background:#fff; color:black;"| 1993/94
Line 558 ⟶ 556:
| style="background:#fff; color:#black;"|25.0m
|-
| colspan="
|}
Line 607 ⟶ 605:
{{Transport in Greater Manchester}}
{{Britishmetros}}
▲{{Use dmy dates|date=November 2013}}
[[Category:Light rail in the United Kingdom]]
[[Category:Manchester Metrolink| ]]▼
[[Category:Transport in Greater Manchester]]
[[Category:Tram transport in England]]
[[Category:
▲[[Category:Manchester Metrolink| ]]
|